Open Tickets
23
5 high priorityIn Progress
12
Assigned to agentsResolved (7d)
45
Avg 4.2h resolutionCSAT Score
4.6/5
+0.2Fraud Flags
3
Pending review| Ticket | Subscriber | Category | Priority | Status | Assigned To | Created | Actions |
|---|---|---|---|---|---|---|---|
|
#TK-1089 Cannot access premium articles after payment |
JD
James Davis Professional - $79/mo |
Access Issue | Critical | Open | Unassigned | 2 hours ago |
|
|
#TK-1088 Want to cancel but still have 3 months left |
ML
Maria Lopez Enterprise - $199/mo |
Cancellation | High | In Progress | Sarah Admin | 5 hours ago |
|
|
#TK-1087 Duplicate charges on credit card |
AK
Ahmad Khan Professional - $79/mo |
Billing | High | In Progress | Finance Team | 1 day ago |
|
|
#TK-1086 FraudMultiple accounts sharing same payment method |
??
Unknown User 3 linked accounts detected |
Fraud | Critical | Open | Security Team | 2 days ago |
|
|
#TK-1085 Request to pause subscription for 2 months |
SJ
Sarah Johnson Professional - $79/mo |
Account | Medium | Waiting | Support Team | 3 days ago |
|
Showing 1-5 of 23 tickets